Therefore, you’ll need to practice authentic empathy if you want to add more humanity to your conflict resolution dealings. 3. RESIST ACTING AS A PERPETUAL “MIDDLEMAN” ...

In this sense, conflict can always be an opportunity: For better communication, for a dialogue about problems that matter, for a more authentic relationship, for self-growth. Conflict is part of life.

The second step in this three-step approach to conflict mastery is to say to yourself, "Opportunity for empathy" (both toward yourself and the other person).

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Conflict resolution skills are crucial for successful connection, communication and collaboration; conflict resolution cannot simply be delegated to team leads or HR. - Love Odih Kumuyi , UNSILOED 3.