More angry messages followed, she said, until the woman asked to speak with someone in charge, which is how Spaeth found herself on the phone with a very unhappy customer.

3. Be their ally. The best thing to do when a customer is angry is take their side, says Michael Barnhill, co-founder of Specialist ID. “When they are upset, they often just need to be heard and ...

When dealing with an angry customer, it’s very important for you to keep your calm and understand their problem. Listen to them patiently and apologize for the inconvenience they have faced.

It will make all of your customers happier, not just the angry ones, and improve the overall success of your brand. For more from Blake Morgan sign up for her weekly newsletter here . Editorial ...

Softbank plans to cancel out angry customer voices using AI Real-time voice modification tech seeks to reduce stress in call center staff. Benj Edwards – Jun 18, 2024 1:09 pm ...