In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

One such best practice, coined into popularity by American psychologists Carl Rogers and Richard Farson in 1957, is that of active listening. Active listening is an intentional communication ...