Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

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Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Microsoft revealed a set of updates to its Azure platform during the Build 2025 conference aimed at improving dev access to ...

Klarna announced a significant initiative to leverage its internally developed AI systems, powered by OpenAI, across its ...

Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is ...

Picking an enterprise AI for your company can feel overwhelming, so we broke it down into a step-by-step guide.

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

Over the past three years, BigBear.ai also increased its number of outstanding shares by more than 130% with additional stock ...

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Informatica launched an AI Agent Engineering service to connect AI agents throughout an IT network and avoid AI Agent ...

Generative AI is fundamentally transforming the wealth management industry by enhancing fraud detection, enabling personalized investment strategies and elevating service.