American Airlines has a special way of dealing with angry customers Technological help. Written by Chris Matyszczyk, Contributing Writer Dec. 18, 2021 at 5:00 a.m. PT ...

Angry Customers Bode Well for Airline Profits. Chaos at airports and surging fuel prices make airlines look bad, but investors may come to celebrate the results. By . Jon Sindreu. Share.

Southwest Airlines’ customers are furious about the company’s Christmas week service meltdown. But fliers may forgive the company sooner than you think.

Airlines initially began using social media as a public relations and branding tool, not as a customer service channel, March said, but passengers soon bent the platform to their own purposes.

United and American Airlines Are Making Customers Angry With This Change. The middle seat is coming back on many flights much sooner than expected, even as cases of Covid-19 are on the rise.

Customers displeased with unhelpful airline representatives behind desks in airports, ... an angry Smith took directly to Twitter, followed by his fans, who all-too-eagerly rallied to his side.

Many airline passengers are having a tough time these days. ... Restaurant charges $17 fee for customers who commit this common ... delayed flights leave passengers angry, frustrated By .

Delta Just Quietly Made a Major Change That’s Making Its Most Loyal Customers Angry. The airline will now ... 360° members or customers traveling in Delta One, the airline’s ...

In this week's StoryCorps, we hear from a former Southwest Airlines employee whose job was to apologize to customers who had a bad travel experience. For angry airline passengers, an apologist-in ...

Airport security guards aren't known for their packing skills, so it wasn't surprising that a Reddit user's before and after photo of his busted re-packed bag set viewers' tongues wagging. Some ...

While many airlines are using AI to field calls from countless angry customers, here was an example of human e-commerce that was bizarre because it was exemplary. I have no idea if TAP does this ...