American Airlines has a special way of dealing with angry customers Technological help. Written by Chris Matyszczyk, Contributing Writer Dec. 18, 2021 at 5:00 a.m. PT ...

Angry Customers Bode Well for Airline Profits. Chaos at airports and surging fuel prices make airlines look bad, but investors may come to celebrate the results. By . Jon Sindreu. Share.

Southwest Airlines’ customers are furious about the company’s Christmas week service meltdown. But fliers may forgive the company sooner than you think.

Airlines initially began using social media as a public relations and branding tool, not as a customer service channel, March said, but passengers soon bent the platform to their own purposes.

United and American Airlines Are Making Customers Angry With This Change. The middle seat is coming back on many flights much sooner than expected, even as cases of Covid-19 are on the rise.

For fliers, it’s been an angry spring. The number of complaints about airline service skyrocketed in April, according to government data released this week. The Department of Transportation said ...

Customers displeased with unhelpful airline representatives behind desks in airports, ... an angry Smith took directly to Twitter, followed by his fans, who all-too-eagerly rallied to his side.

The airline acted as if it was merely offering a generous, Twittered New Year’s gift. We’re starting 2019 on a sweet note – the stroopwafel will be back in the snack rotation starting in ...

Many airline passengers are having a tough time these days. ... Restaurant charges $17 fee for customers who commit this common ... delayed flights leave passengers angry, frustrated By .

In this week's StoryCorps, we hear from a former Southwest Airlines employee whose job was to apologize to customers who had a bad travel experience. For angry airline passengers, an apologist-in ...

While many airlines are using AI to field calls from countless angry customers, here was an example of human e-commerce that was bizarre because it was exemplary. I have no idea if TAP does this ...