From lack of human help to chatbots that send you in circles, dealing with a bank can be frustrating – but you can fight back ...

New software, more workers, shifted priorities help Public Utilities shrink average call wait times from 2 hours to 69 ...

Poor customer service by some Barbadians is among the areas flagged by visitors in an exit survey, says chief executive ...

Too often the arrival of the healthcare bill, often sent by snail mail weeks or months after the service was provided, marks ...

A good company policy serves both company and customer. What you are describing is a bad company policy, which is one that appears to take advantage of the customer. In these days of instant ...

The first sit-down interview with Paul Tine, who became head of the embattled Division of Motor Vehicles this month.

A reader turned to our Money team for help after being frustrated by the poor customer service she received. Were we able to ...

Most people will be able to think of a time when they experienced poor customer service. Examples include having to wait in a long queue, receiving the wrong meal in a restaurant and being served ...

If bad customer service hurts the agencies, it can be worst for the people who rely on their services. Greg and Linda Link, 75 and 78, have been trying to get a missed January Social Security ...

I hear a click, click and my line goes to dial tone. She hung up the survey. What poor customer service from AOL. It is said it takes most of you day to get a live rep and when you do, they act ...

I have lost count of the number of people I have met in Malaysia who had experienced poor customer service after buying a defective item. Regardless of whether it’s a washing machine ...