Information is the lifeblood of an organization, and the importance of channel of communication management should be a proactive process for any small business. To effectively convey information ...

To determine the appropriate communication channel, identify the people you want to communicate with, research how they obtain information, ... Prepare for a Recursive Process.

Whether by email, phone, face-to-face, text, social media or in-app communication, it’s important for customer engagements to capture a voice, tone and overall experience that fits the mode of ...

While intranet and email are commonly used communication channels, not every employee has the time to read everything. The average attention span of a millennial is 12 seconds while a Gen Z worker ...