Information is the lifeblood of an organization, and the importance of channel of communication management should be a proactive process for any small business. To effectively convey information ...

To determine the appropriate communication channel, identify the people you want to communicate with, research how they obtain information, ... Prepare for a Recursive Process.

Whether by email, phone, face-to-face, text, social media or in-app communication, it’s important for customer engagements to capture a voice, tone and overall experience that fits the mode of ...

Omni-channel, automated digital communication technology has the potential to improve health outcomes and lower costs across almost every sector of the long-term care industry. Skilled nursing ...

Once you’ve identified the right channels, start with a primary channel and support it with others. For instance, if email is your go-to for detailed communication, follow it up with phone calls ...