History tells us that facilitating the creation of business value is less about managing and even less about leading than ...

One of the most valuable commodities throughout the digital age has become how technological tools can retrain individualized ...

Generative AI’s use for knowledge management (KM) is growing in customer experience programmes, suggesting a new vocation for KM. We find out how Continue Reading ...

In today’s digital financial system, organizations that prioritize consumer relationships have a massive competitive advantage. At the core of this method lies Customer Relationship Management ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored service to customers.

Each analysis — whether for a business phone system, CRM platform ... inquiries and complaints effectively in order to maintain customer satisfaction. Enter customer relationship management (CRM) ...

The Customer relationship management system (CRM): helps manage customer data. It supports sales management, delivers actionable insights, integrates with social media and facilitates marketing ...

Zoho announced that its customer relationship manager, previously only for sales teams, has been modified and enhanced with ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

The Milestone Clarification Process, which he trademarked, allowed his firm to optimize its customer relationship management system, helping his team use the right piece of software at each step ...