According to CRM.org, 97% of companies that use customer relationship management (CRM) platforms met or exceeded their sales goals in the past year. Only 3% fell short. How can you make sure you ...

Generative AI’s use for knowledge management (KM) is growing in customer experience programmes, suggesting a new vocation for KM. We find out how Continue Reading ...

"Interaction is by far the biggest driver of loyalty with our customers," Aleksandar Vidović, the CEO of Zurich's AI and analytics company ... creating a customer relationship management system ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools such as code editors or other agents. ServiceNow says that Adobe Inc., Box ...