Many sample and dummy complaint letters are available on the Web, but complaint-letter writing, like all writing, is less science than art.

Angela Rippon: When it comes to challenging a rip-off, a well written letter of complaint can very often make all the difference in the world. Woman One: I typed a letter and just said you’ve ...

Before you answer the complaint letter, determine what went wrong so you can better handle the customer's concern and create a solution. Talk with any employees involved to learn more about the ...

The proper purpose of a complaint letter is not, counterintuitive though this may be, to complain. The purpose is to persuade the recipient to solve the problem.

How to Handle a Complaint Letter About a Rude Employee. Unhappy customers can be a dangerous situation for any company because these customers often share their complaints with other people.