Neglecting the employee’s experience in outsourced customer service can lead to disengagement, decreased productivity and, ultimately, a negative impact on the customer experience.

Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

Businesses should move away from the outdated "the customer is always right" mindset, which often leads to employee burnout, high turnover and, ironically, poor service quality. Here's how to ...

The connection between employee experience (EX) and customer experience (CX) is well-documented, with both anecdotal evidence and statistical data supporting the correlation. Research indicates ...

Austin, Texas / Syndication Cloud / July 18, 2025 / TTEC The job market has undergone a major transformation over the past ...

In an era where customer loyalty is a precious commodity, adopting omotenashi may be the game-changer that propels your business toward enduring customer relationships and greater long-term success.

Building an employee-centric organization requires a high level of emotional intelligence (EQ) for understanding workforce needs, including social awareness and relationship management.

April Ho-Nishimura, global head of employee and customer experience at onsemi, a NASDAQ100 semiconductor powerhouse, lives and breathes CX and EX. No, she really does. Just look at her title. We ...

The Direct Relationship Between Employee Engagement and Business Performance To ensure their companies thrive, leaders need to rethink their approach to engagement and how they communicate about ...

“Signals’ AI Cloud Employees boosted our inbound lead follow-up performance by 23%, qualifying and scheduling more meetings than our previous process,” said Gabe Larsen, chief marketing ...