ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker ...

The smartest marketers know what works and stick with tools that are more than helpful—they keep campaigns on track, get ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools such as code editors or other agents. ServiceNow says that Adobe Inc., Box ...

In the age of hyper-personalization, customer expectations are constantly evolving. Businesses are now expected to deliver ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

Additionally, expense management tools empower entrepreneurs to exercise efficient control over their budgets, promoting financial health and stability. Customer Relationship Management (CRM ...

Zurich Insurance Group has over 55 million customers around the world.The insurer built an AI tool into its agents' workflow ...

One of the most valuable commodities throughout the digital age has become how technological tools can retrain individualized ...

♦ Sales: Administers customer relationship management tools and analytics This siloed approach results in a fragmented customer experience, where the lack of integration among these specialized areas ...