When dispatching is aligned with customer service, everything changes. The right tech shows up at the right time. Urgent ...

The key to delivering smart customer service is that it needs to be constantly re-evaluated, especially after seminal shifts in technology and larger trends (such as social media). Download this month ...

Our Contact Centers CCaaS channel delves deep into the evolving world of customer service best practices, best CCaaS platforms and how AI is changing the customer service landscape. Our editorial ...

GenAI has the potential to enhance customer service productivity by 45% (McKinsey). However, most early GenAI projects in customer service have failed to meet cost reduction and CX goals. Gartner ...

Scharli is one of several speakers that will be part of the panel, “Data Center Playbook: Best Practices for Data ... utilities to be better from a customer service perspective, Scharli said.

Do your front-line employees provide service that creates loyal customers—or are they just moving through calls? When the summer rush hits, your team’s ability to communicate clearly and deliver a ...