Calls rated as "difficult" by customer service agents increased by 100% over the past two years. At the same time, contact center workers are plagued with stress, overwhelm and a lack of engagement.

Customer relationship management (CRM) tools have come a long way. Today’s CRMs are more powerful and complex than ever, so you need to be fully versed in CRM best practices to get the most out ...

On this week’s episode, Weldon Long sits down with Gary Elekes to talk smart dispatching and quality customer service. Learn how internal communication, clear processes, and small personal touches can ...

Press Release Distributed by ABNewswire.com To view the original version on ABNewswire visit: Unity-Connect Unveils Guide to Mastering Real-World Customer Service Scenarios for Enhanced Client ...

The Improving Government Services Act would require agencies to develop plans to implement private-sector customer experience best practices into how they interact with members of the public.

Consider that 62 percent of customers in the State of the Connected Customer survey said they expect companies to anticipate their needs, up from 56 percent in 2020. Data allows for better and more ...

“My commonsense bipartisan bill would require agencies to adopt customer service best practices that limit wait times and use callbacks to ensure taxpayers receive support in a timely manner.” The ...

Top 10 best practices for customer data integration and analysis in 2022 Here are 10 best practices for data collection, integration and analysis: Guard customers’ privacy.

America’s Best Customer Service 2025 highlights companies that excel in delivering the best customer experience using a variety of measures, including public data and a large-scale confidential ...

Top 7 best practices for implementing CDPs in 2022 While customer data platforms have a lot of potential, they don’t deliver on it automatically. Like the data itself, these tools require the ...