Small businesses face increasing pressure to deliver fast, consistent, and personalised customer service - often with limited ...

The CRM Team invites business and technology leaders to learn more at an in-person event at Microsoft South Africa.

The contact centre is a mine of precious data, which when captured and channelled in the right places, provides a blueprint ...

Customer Relationship Management (CRM) helps organizations deliver exceptional customer service and support. Good CRM tools and strategies enable call centers, contact centers, and customer support ...

Contact centre AI is fast becoming a crucial component of customer service “Contact centre AI is fast becoming a crucial component of customer service,” says Roberge. A positive customer ...