Getting stuck in an automated call system is one of the most annoying parts of customer service nowadays - but one industry ...

VMO2 unveiled its proprietary new AI tool designed to support customer service agents and improve issue resolution.

Confessions of a call centre worker Emma says: "I worked within an insurance customer service call centre, taking the details of car accident claims and helping them to get their car repaired.

A call centre insider is unveiling five methods for getting ahead in the queue so you can reach a real human faster.

Being put on hold, joining the back of the call queue or getting stuck in loops with the customer service bot could be a ...

TCN, a leading provider of cloud-based contact centre solutions, today announced its comprehensive strategy and enhanced ...