In today’s fast-paced world, customer service reigns as the undisputed king, and at the forefront of this transformative wave stands Brian Podolak, the CEO and co-founder of Vocodia. Through … ...

Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an ...

Solving the customer service industry’s notorious retention issues has been something of a white whale for entrepreneurs. According to data from AI company Cresta, annual turnover rates at ...

New research from Frost & Sullivan sheds light on changes within the CX and customer service industry. 90% expect greater work from home flexibility.

MARLBOROUGH, Mass.--(BUSINESS WIRE)--DALBAR, Inc., the preeminent auditor of customer service within the financial services industry, proudly unveils the distinguished recipients of the 2023 ...

Texas ice cream store employs those with disabilities in effort to boost customer service industry Founder and CEO Tom Landis opened Howdy Homemade to make a difference — and prove a point ...