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Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...
The customer service industry is currently dealing with its lowest satisfaction rating in decades due to agent shortages and rising demand. Naturally, ...
The No. 1 goal of customer service is customer satisfaction, but how you get there may not be as clear-cut and straightforward as it seems. It begins with a strong team, which is the result of ...
In today’s fast-paced world, customer service reigns as the undisputed king, and at the forefront of this transformative wave stands Brian Podolak, the CEO and co-founder of Vocodia. Through … ...
Who has America’s best customer service? Here is a list of the top-ranked companies. The rankings, according to USA TODAY and Plant-A Insights Group, recognize winners across 67 sectors.
Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an ...
Solving the customer service industry’s notorious retention issues has been something of a white whale for entrepreneurs. According to data from AI company Cresta, annual turnover rates at ...
A recent survey shows Americans are more unhappy with the customer service they're getting than ever. The poor guy above has been on hold for 24 months (we assume — it's a stock photo).
Over the last few year in the customer service industry, there’s been a drastic shift toward making self-service the baseline, said Prashanth Krishnaswami, head of market strategy at Zoho ...
In the high-stress arena of air travel, where delayed or canceled flights can leave passengers marooned in terminals and tethered to lengthy customer service calls, American Airlines' strategy to ...
Generative AI, which came to prominence when Microsoft , opens new tab-backed OpenAI launched the viral ChatGPT chatbot in late 2022, is seen as a game-changer for the customer-service industry ...
Explore Sagent’s comprehensive customer experience playbook for the $14T servicing industry, emphasizing innovative strategies to boost operational efficiency and exceed homeowner expectations.