There’s a reason customer service professionals may have a sense of déjà vu. It’s because the issues they deal with today are the same they dealt with 20 years ago.

The days when phone support and auto-reply emails ruled the service world are numbered. Text, social media, chatbot—the future of customer service is all digital, all the time.

Make sure you're not sabotaging customer experience. Customers who are unhappy with customer service will leave. The top reasons why customers switch to a competitor are because they feel ...

This infographic, courtesy of Zendesk, highlights the good, bad and ugly truths of how consumers are influenced by a retailer's customer service. Emerald Media Network. Advertise. Linkedin X-twitter ...

If you're looking for a super-awesome customer service experience, you're going to have to travel outside of the country.

Some 59% of US workers say they would not deal with a company again after one or two bad customer service experiences, according to recent research from OfficeTeam. The report was based on data from a ...

Customer churn isn’t something we usually think of as a technological problem, more than a third of the $136 billion a year companies lose is to churn.

More retailers are focusing on improving the customer service experience. In fact, 70% of retailers providing quality customer service said they're using the feedback to make strategic business ...

What do you think of this infographic? Let us know in the comments below or on Google+ , Twitter , or Facebook . Tags artificial intelligence , Business , customers , robots , technology ...

INFOGRAPHIC: Local business reviews have become the digital version of word-of-mouth advertising.But consumers want easier ways to deliver feedback directly to business owners. For today's business, ...

Sure, it pays to focus on customer acquisition -- but what about customer retention first? According to the infographic below, 80% of businesses believe they provide "superior" customer service ...

To deliver effortless, end-to-end customer experience every time, all parts of your organization need to work together, across the front, middle, and back office. See how this was achieved-while ...