What is internal customer service–what’s a good, workable definition? As a customer service trainer and keynote speaker on internal customer service, let me define this “what”–and, more ...

What do companies mean by the terms authentic customer service and authentic customer experience? Customer service consultant Micah Solomon explains, with help from Joseph Ansanelli, CEO of Gladly ...

Definition of Customer Value Hierarchy. ... but can also consider the time it takes to obtain a purchased product and interactions with customer service personnel. Customer value, ...

AI and rapidly changing customer expectations are driving the evolution of the customer service function,” Gartner’s Brad ...

How to Start a Customer Service Business. ... meaning 25 percent earn more. In 2016, 2,784,500 people were employed in the U.S. as customer service representatives. References.

SAN ANTONIO (June 16, 2014) -- Let's talk about customer service. It is about the Golden Rule -- "Do unto others as you would have them do unto you", and you must love Soldiers and Families.

There are a number of reasons that companies fail at customer service. As I read dozens of articles each week, numerous books on the topic throughout the year, as well as conduct some of my own ...