Whatever the outcome of your customer service call, it's a good idea to leave a review. You can highlight poor customer service, and a negative review will often stir companies into further action.

Here are five ridiculous customer service phone calls, some funny, some satisfying and some sad, that will help put the pressure of a rough work week in perspective: HOW DO I SHUT DOWN THIS COMPUTER ...

During college, I worked in the call center for Kodak Digital Imaging. As part of our training, we were asked to go home and locate the phone numbers on 10 products in our own home and call their ...

If you want better customer service, recording a call sometimes works, and sometimes it doesn't. But there's an even better way to solve this problem.

At first glance, phone scripts may seem like something that isn’t necessary for your customer service calls. Many people feel like they can be more successful if they are allowed to handle calls ...

Do you dare to go scriptless? As a customer service consultant I'd argue that it’s important that you take this plunge and do away with word-for-word scripts while retaining a “punch list ...

Wow customer service goes beyond fulfilling basic customer expectations and does so in a creative, unexpected way. Zappos commits itself to delivering wow on every call that employees field in its ...