Learn how to switch internet providers with this easy guide. Compare plans, check speeds, review ISPs and follow these steps ...

The challenge for third-party service providers in providing a robust, satisfactory customer experience is that they must satisfy a wide variety of stakeholders with differing needs.

Alorica Inc., a national customer service provider, is planning to hire for 400 remote work positions in Albuquerque. New hires will work as financial customer service agents, supporting a variety ...

What started as a local event planning business shifted to a customer service provider once the pandemic hit, and this business wants to hire about 30 new people to join them.

A recent survey shows Americans are more unhappy with the customer service they're getting than ever. The poor guy above has been on hold for 24 months (we assume — it's a stock photo).

TROY, Mich.: 28 Sept. 2023 — The likelihood of live TV streaming customers switching services in the next year is just 12%, while the likelihood of cable and satellite customers switching is 21%, ...

The live customer service provider runs a risk of being replaced by a computer-activated voice in the form of AI, bots and other high-tech simulations.