Soft skills in customer service include active listening, empathy, conflict resolution and problem solving. Why Good Customer Service Is Important.

Just as important, though, is a second set of skills, what can be called “the soft stuff,” the human subtleties that make all the difference in how a customer perceives the customer service ...

Programs help young people build soft skills, such as communication and professionalism, that are needed to succeed in the ...

Customer Service Trends Show What Customers Really Want ... Yet managers aren’t always best positioned to influence agents’ soft skills to move the needle on customer satisfaction.

Soft skills such as creativity and strategic thinking will keep workers competitive as AI spreads, a survey by recruitment firm Experis found, with 35% of Polish companies saying customer service ...

Jobberman Ghana has launched the SHE CAN campaign with the objective to train 1500 women between the ages of 18 and 35 in future ready skills and place them in dignified jobs across Ghana under the ...

Upwork (Nasdaq: UPWK), the world’s work marketplace, today announced the 10 most in-demand skills for technology, marketing, and customer service inde ...