Another strategy to start building loyalty is to target first-time customers by providing an outstanding experience as soon ...

In the time of COVID, there is one clear trend I encounter, as a customer service and customer experience consultant, across every industry I work with: increased emotional content in the ...

The mission of customer service should be self-explanatory: to better serve a company's customers. And yet so many large enterprises fall short of this goal. They don’t have robust systems in ...

The modern business landscape demands that companies prioritize customer satisfaction to stay competitive. This article discusses six actionable strategies to foster a customer-centric culture within ...

Read more 2022 WOOD 100: Strategies for Success. Marketing Initiatives. Business Strategies. Productivity Enhancements. Technology Integration. Product Innovations. Customer Service. Return to ...

Related Article: Customer-Centric Strategy: Winning Big With Compromise. 3. Opening Brand Mindsets. ... Once you have the evidence to support fresh approaches to customer service, ...

To effectively deploy a redistribution strategy, customer service leaders need to make the sometimes tough decision to pivot and funnel customers from one-to-one interactions, like assisted service ...

Supply-chain struggles, increased customer demand, and Covid-19 safety restrictions have forced business owners to rethink their communication strategy. Here's how they've managed it.

His innovative strategies, which focus on employee empowerment, meaningful work, and personalized customer experiences, provide a roadmap for any service-oriented business looking to excel in both ...

Integrating virtual and augmented reality into your customer service strategy isn’t right for every type of business, but I predict that it will become even more popular in 2020.