Another strategy to start building loyalty is to target first-time customers by providing an outstanding experience as soon ...

The mission of customer service should be self-explanatory: to better serve a company's customers. And yet so many large enterprises fall short of this goal. They don’t have robust systems in ...

With COVID-19 accelerating digital transformation, a strong customer service holiday shopping strategy takes on an even greater urgency for 2020.

Integrating virtual and augmented reality into your customer service strategy isn’t right for every type of business, but I predict that it will become even more popular in 2020.

To effectively deploy a redistribution strategy, customer service leaders need to make the sometimes tough decision to pivot and funnel customers from one-to-one interactions, like assisted service ...

Customer service is one aspect of customer experience, but they're not the same. While the former relates explicitly to interactions between agents and customers, every department, individual and ...

Investments in customer service chatbots and using FAQs are good starting points for self-service and filling the gaps in the current CX environment. Related Article: Why Conversational AI Is So ...

Supply-chain struggles, increased customer demand, and Covid-19 safety restrictions have forced business owners to rethink their communication strategy. Here's how they've managed it.

Companies without a strong customer service strategy will have a difficult time implementing this technology effectively. Before introducing more advanced technologies into the mix, ...

The paradox of modern customer service. Humans have never been more connected. At the touch of a button, you can video call a loved one on the other side of the world — amazing!

Maintaining excellent customer service goes a long way, and we also have been fortunate enough to thrive due to many repeat customer referrals.” 2023 sales rose 2.8%, and 2025 projections are ...

In today's digital age, the longing for connection persists despite the convenience of online interactions. Dive into the evolution of customer service from postcards to AI, exploring how technology ...