The companies that benefit from this are the ones that take proactive measures to ensure their staff has received proper customer service and appreciation training. You can earn an incredible ...

It doesn’t matter how advanced the systems are. If the person answering the phone or replying to an email lacks people skills, things can go wrong quickly.

It turns out, their protest had sparked actual change! He told me they had just been through a week of customer service training, and an audit had taken place. Management was not happy.

"Lowe’s new AI tool to boost customer service and staff training" was originally created and published by Retail Insight ...

NYSEG says investments in training, staffing, and smart technology have significantly improved customer service, according to ...

Artificial Intelligence is being used for a novel purpose: training customer service staff to handle irate customers through an AI-powered, foul-mouthed robot. Airtel and Google Cloud have ...