Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone.

Service Now introduced “the next milestone in its groundbreaking CRM designed to disrupt an industry long dominated by ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...