Zhang is the CEO and co-founder of Decagon, a San Francisco-based startup that offers an automated customer-support service ...

AI and rapidly changing customer expectations are driving the evolution of the customer service function,” Gartner’s Brad ...

Exceptional customer service can make or break a brand, and in today's fast-paced world, large language models (LLMs) are dramatically transforming how businesses approach customer support.

With many companies implementing 24/7 customer service today, here are some insights into crafting an effective 24/7 support strategy. Newsletters Games Share a News Tip Featured ...

Augmented reality (AR) is enhancing customer service in various ways. This includes bolstering personalization for customers, assisting technology companies in guiding non-technicians through ...

Big mistake. At the start of lockdown, we scrambled to secure a refund. We called the airline’s customer-support line: no dice. We pleaded with its online chatbot, a lobotomized character named AVA.

It's often difficult to reach an actual person when contacting the customer support services at big companies. But chat and other hacks can help a Tesla customer get help and report a problem ...

Digital developments present new opportunities for customer service provision across universities, and artificial intelligence (AI) is a growing part of this mix. While it may not yet be realistic or ...

"We strongly caution against relying solely on emerging AI technologies without mandating live customer service support," the groups said. The FCC's Notice of Inquiry on customer service was ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Netflix confirmed the company discontinued Twitter customer-service support as of that date. Users have continued to tweet @Netflixhelps in recent weeks, even though the account is no longer ...