Salesforce has been working on this problem for the last year, and today it announced Customer 360 Truth. “What we’ve been working on for the last year is some new capabilities and some ...

Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

This week at Dreamforce, a large cloud computing event sponsored by Salesforce.com, customer service company Genesys will announce a new application for use on the Salesforce.com application platform.

FinancialForce.com, an online cloud accounting solution on the Force.com platform via Salesforce.com, has released My Account, extending the benefits of the Salesforce Customer Portal. FinancialForce ...

Salesforce has launched new data cloud, AI and automation capabilities to expand its Customer 360 for Health enterprise platform.. Nearly 80% of healthcare consumers cite difficulty navigating the ...

Engaging customers is an ongoing challenge for companies large and small, but Salesforce has been working to make it easier. On Thursday, the CRM giant took its efforts a big step further.

Salesforce.com just launched a new customer service application called Service ... and a chance to learn from the top voices in tech — grab your ticket now and save up to $675 before prices ...

The cloud provider is optimistic about the Latin market as customer-related applications become more crucial to user organizations Salesforce Brazil bets on customer experience focus | ZDNET X ...