Dozens of customer service employees were let go just as Metrolinx came under fire over a contractor’s use of AI to respond ...

The agency said it is temporarily reassigning about 1,000 customer service representatives from field offices to work on the swamped toll-free phone line.

That’s one expensive free meal. A McDonald’s customer was hit with a $425 traffic ticket when he used his phone to redeem a free meal from the fast food chain’s drive-thru on May 13.

Gov. Tina Kotek has asked the agency's new director for a review by Sept. 21 and a plan for improvements based on the review ...

Customer service is evolving quickly thanks to the power of artificial intelligence. To me, AI is not just a trend; it's redefining how businesses connect with customers.

With all the data that Narvar collects, AI is now able to help retailers turn post-purchase into an activity that helps with customer retention. The use of AI in retail operation overall has ...