Dozens of customer service employees were let go just as Metrolinx came under fire over a contractor’s use of AI to respond ...

Other top revenue drivers include leveraging AI bots to understand customer preferences (53%), using metadata from mobile phone searches for personalization (45%), and more.

That’s one expensive free meal. A McDonald’s customer was hit with a $425 traffic ticket when he used his phone to redeem a free meal from the fast food chain’s drive-thru on May 13.

Dovel & Luner alleged that Ventura, California-based Patagonia employed AI technology from a third-party data intelligence company, Talkdesk, to intercept, record, evaluate and mine data from ...