The changes come after a rough quarter for Target, with sales at stores open for at least a year tumbling 3.8% compared to the same quarter a year prior. This was partly because of tariff-related ...

Consumer rights compose a legal framework upon which companies are held accountable for their actions–thereby they function as a safety net that promotes consumer confidence. Such rights ...

Consumer experience changes the game. Putting the consumer experience, the third ‘E’, at the heart of the value-creation process fundamentally changes the way you think about everything from the ...

3. Data Can Be Invaluable For Customer Service. Providing customer profile and segmentation data stored in the CRM (customer relationship management) and other systems to support agents at the ...

Commissioned by TCN, the 2022 “Consumer Insights About Customer Service” survey was conducted by OnePoll, a marketing research company specializing in online quantitative research and polling ...