Communication, perception define customer service satisfaction. WEST LAFAYETTE, Ind. – A Purdue University professor says customer service is largely a matter of perception and managing expectations.

More information: Joseph S. Wilson et al, Assessing Müllerian mimicry in North American bumble bees using human perception, Scientific Reports (2022). DOI: 10.1038/s41598-022-22402-x Journal ...

Here is a dictionary definition of perception: “The way of regarding, understanding, or interpreting something; a mental impression.” And here is the dictionary definition of reality: ...