Digital channels should be delivered with passion and personality so that agents can build relationships. Make sure you keep your real human relationships at the heart of your communications, so ...

It should be purpose-built for capturing complex communications channels, flexible enough to adapt, and easy to use across teams. Key features to prioritize: 1.

Dubai, UAE: The Ministry of Finance (MoF) recorded outstanding results in customer satisfaction and service quality during ...

Smart communication will be at the core of every business-to-consumer relationship, and the pursuit of finding the perfect mix of channels, frequency, personalization and immersive experience will ...

In an era where digital communication channels are abundant, SMS marketing has emerged as a front-runner in business growth strategies. The channel is ubiquitous: ...

The Ministry of Finance (MoF) recorded outstanding results in customer satisfaction and service quality during the first half ...

Customers can also communicate via common social media channels and WhatsApp. Frontier has discontinued its customer service helpline. Customers will have to resort to the airline’s digital ...

Off-channel communications—those that occur outside of approved corporate systems—can pose a considerable challenge for regulatory compliance, data security and overall business integrity.

On the flip side, effective communication is linked to improved employee retention, which is especially important in healthcare where issues like high stress and staff shortages are linked with ...

Veeva’s data suggests pushing inbound channels can increase digital engagement without cannibalizing in-person interactions. On average, 78% of HCP interactions are in person and 22% are digital ...