In other words, dissatisfied customers will blab about it. And your in-house stats about unhappy customers are only a small part of the picture. Source: A Wharton article about the study is here ...

Many dissatisfied customers remain silent, quietly taking their business elsewhere. For example, a café serving consistently poor coffee might lose patrons without ever understanding why.

1. Communicate With Unhappy Customers. As one of our original customer's terms was coming to an end, we received notice that they did not plan to renew.

5. Follow The Golden Rule. The proper tone can go a long way toward easing bad feelings. 1. Show authentic appreciation for the customer’s feedback.

A 1980 Coca-Cola study says an angry customer complains to 10 people about your business. ... discovered in 2015 that most unhappy customers — about 96 percent — don’t complain.

A baker’s sticky situation with a customer was caught live on camera for all of the internet to see. On July 10, Abi Caswell, owner of Batter bakery in Hammond, Louisiana, posted a TikTok ...