It’s been a while since the last Toolbox, so you’ll have to forgive me if I’m rusty. I’ll start by relating a dream I had recently: In the dream I was at a sidewalk café in Athens-a place I haven’t ...

How to Write a Complaint Letter to an Employee Regarding His Behavior. In small businesses that have a progressive discipline policy for their employees, ...

How to Answer a Guest Complaint Letter. ... If necessary, create a rough draft and have another person write the final letter or response. Otherwise, plan your phone call before you make it.