Here's what it is, why they're doing it, what it means and how to avoid committing a phone faux pas of your own.

Topics include using voice skills for effective telephone presentation, proper etiquette for different customer service situations, and appropriate actions to maintain effective control of calls.

Ask anyone who isn’t Gen Z, and they’ll tell you that basic etiquette seems to be a thing of the past. People no longer pick up the phone and instead, just fire off a text, opting for ...

With landline phones going extinct, texting etiquette is becoming more essential than ever before. Kurt "CyberGuy" Knutsson explains why texting is a sign of respect.

This skill demands keeping aside any possible distractions from digital devices and paying complete attention to the conversation partner's message. By nodding from time to time, asking clarifying ...

Do you get the urge to check your cell phone while with friends and family? You aren't alone!