With new brands entering the market every day, customer loyalty has never been more important – here’s where things could be headed With thousands of e-commerce businesses appearing by the day, ...

In the age of hyper-personalization, customer expectations are constantly evolving. Businesses are now expected to deliver ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM. We find out how.

Salesforce has introduced its autonomous AI platform, Agentforce, at GITEX Africa 2025 in Marrakech, Morocco, marking a significant advancement in customer relationship management technology.

May 15, 2025--(BUSINESS WIRE)--Today, Nextiva—a leader in unified customer experience management—is launching ... the company has led the evolution of customer experience technology—without ...

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