With innovation and competition battering them constantly in the fast-paced world of electronic payments, it really is easy to just run after loyal customers for new users. After all, the number ...

Good customer service is important. Not only is it an effective way of gaining new customers, but those who are satisfied with their purchase and the customer service they have received are more ...

Why Great Customer Service in the City Makes Carlisle Shine! by Ben Heslop, BIPC Programme Manager based in Carlisle Library ...

Ron Kaufman, founder of UP! Your Service, makes a convincing case for the importance of customer service in this step-by-step guide for businesses. The author defines service as "taking action to ...

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

"That doesn't work." Instead, companies have to develop a visible plan that addresses the importance of customer service,training employees on their specific responsibilities and sharing all the ...