Improve customer acquisition and retention while expanding market share, with these gifting and rewards strategies.

Zurich Insurance Group has over 55 million customers around the world.The insurer built an AI tool into its agents' workflow ...

Learn how to make CLV part of customer relationship management ... Learn how to gather and take advantage of customer feedback to improve your business. Upfront deposits show customers you're ...

But even though loyalty improvements should be a priority, many businesses struggle to improve the vitality of their customer relationships, especially when they confuse customer satisfaction with ...

"How can technology be used effectively to bring us closer to our customers rather than further away?" asks an infographic by digital customer experience platform CUBE. The infographic explains how to ...

Logistics professionals must go beyond just managing freight; they must learn each customer’s business inside and out.

Power-Smile Ghana provides practical strategies to build rapport and improve customer relationships. Power-smile Ambassador, Priscilla Mawuena Wellington, CEO, Customer Service Africa,\xa0 ...