Automation can unlock the potential for businesses to improve external and internal relationships dramatically. Published Jan 04, 2023 at 8:00 AM EST ipopba/stock.adobe.com ...

Omnichannel is more than a trend, it is one of the newest and most promising strategies in the pandemic, as it focuses on meeting customer needs through an integrated, simple, efficient and ...

Unlike passive customer engagement, active engagement fuels a strong B2B partnership—it gives customers a reason to stay and vendors the means to drive long-term revenue.

Rocket CRM, a customer relationship management platform designed for modern teams, has expanded its system architecture with ...

The 5 Steps You Need To Take To Improve Customer Retention And Boost Your Profits. getty. ... Building solid customer relationships is one of the most effective ways to retain them.

Offering data to the customer goes beyond B2B applications. As just one example, consider personal finance apps that help users track their spending habits, and then use this data to offer ...

Running a business is never just about delivering a product people want. While fulfilling needs is important for a business to survive, building positive customer relationships is necessary for an ...

Simon Glynn and Michael D’Esopo, senior partners at Lippincott, offer advice on how companies can use branding to realign their brand and business agenda and create an authentic meaningful identity ...

As financial health remains stubbornly suppressed, banks are on the hunt for ways to improve customer relationships. According to the latest J.D. Power data, it appears that an increased focus on ...

Last week, FEI marketing whiz Marka taught savvy salesperson Zoot about the value of customer surveys. This week, Marka explains to Zoot and Org how in-person surveys can help businesses uncover ...

Omnichannel is more than a trend, it is one of the newest and most promising strategies in the pandemic, as it focuses on meeting customer needs through an integrated, simple, efficient and ...