Zurich Insurance Group has over 55 million customers around the world.The insurer built an AI tool into its agents' workflow ...

This article explores proven strategies to improve customer service in a call center, enhance agent performance, and align your operations with the demands of modern CX. Customer Experience ...

Business growth has become a CIO imperative, and revenue-minded IT leaders are fostering customer-focused cultures, ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common ...

AARP’s Fraud Watch Network helps teach older adults how to spot scams. We organize events and education, with hundreds of ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone.

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM. We find out how.

In today’s fast-paced digital world, businesses must find ways to connect efficiently with their customers. IM chat service have emerged as powerful tools for facilitating instant, real-time ...

Broadband Service Providers (BSPs) can improve their customer satisfaction via a new project that is providing them with the ...

Don't miss the big stories. Like us on Facebook. To the Editor: Social Security has struggled with customer service for years. Declining staffing and funding has seen the Social Security ...