News

Frontier Airlines agents jeer at passenger after hitting him with surprise fee: ‘You thought you were gonna get on your flight?’
The caught-on-camera saga erupted when the passenger — a 45-year-old married father-of-three — was trying to check-in for his ...
Frontier Airlines Workers Fired After Customer Video Went Viral
Two Frontier Airlines workers have been fired after a video showing a tense exchange between them and a customer who was ...
Airline agents fired for mocking customer, not letting him check in for flight
Per the New York Post, the man, who did not want to be identified, arrived at the airport about 50 minutes before his flight.
On cam: Employee mocks RDU passenger at Frontier Airlines check-in counter
A video posted Wednesday on X shows employees behind the Frontier Airlines check-in counter at Raleigh-Durham International ...
These airlines ranked highest and lowest in customer satisfaction for 2025: JD Power study
According to JD Power’s 2025 North American Airline Satisfaction Study, overall passenger satisfaction is up six points from 2024 — and three airlines reigned supreme.
US drops suit against Southwest Airlines over chronically delayed flights
By David Shepardson WASHINGTON (Reuters) - The U.S. Department of Justice dropped a lawsuit late on Friday against Southwest ...
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Airline complaints hit record high, but a new report has tips to avoid travel headaches
A consumer-focused report from Colorado Public Interest Research Group (CoPIRG) highlights which airlines end up with the ...
New study shows airline customer satisfaction is up, even with higher fees
In the economy/basic economy study, Southwest Airlines was ranked first, JetBlue Airways was second, and Delta Air Lines was ...