It goes without saying that in 2022, social media is a ubiquitous part of our daily lives. As of April 2022, there were 4.6 billion active social media users worldwide. Across generations and ...

The 2020 U.S. Wireless Customer Care Full-Service Performance Study—Volume 1 and the 2020 U.S. Wireless Customer Care Non-Contract Performance Study—Volume 1 are based on responses from 12,974 ...

TROY, Mich.: 28 July 2022 — As wireless customers seek assistance from phone, store and website representatives, they are experiencing the negative effects of ongoing staff turnover. Longer wait times ...

To find out how your care organization can take action on these trends in 2022 — download 5 Predictions for Customer Care in 2022: Why You Need a Unified Contact Center to Keep Up with Customer ...

Along with extending center hours, Manheim hopes to streamline its customer-service efforts by creating a single, toll-free phone number for all requests. Effective immediately, customers can dial ...

Lyft said on Thursday it has tied up with Amazon and Alphabet-backed startup Anthropic to roll out artificial intelligence tools for the ride-hailing platform's customer care operations.