TROY, Mich.: 2 Feb. 2023 — Whether it’s a simple billing inquiry, a plan change or a technical issue, wireless providers are solving customer issues faster than ever, according to the J.D. Power 2023 ...

To find out how your care organization can take action on these trends in 2022 — download 5 Predictions for Customer Care in 2022: Why You Need a Unified Contact Center to Keep Up with Customer ...

Along with extending center hours, Manheim hopes to streamline its customer-service efforts by creating a single, toll-free phone number for all requests. Effective immediately, customers can dial ...

Now, anybody looking to contact a real person at the company will have to go through a chatbot first on the company's website, WhatsApp or social media. Skip Navigation Share on Facebook ...

It goes without saying that in 2022, social media is a ubiquitous part of our daily lives. As of April 2022, there were 4.6 billion active social media users worldwide. Across generations and ...

TROY, Mich.: 28 July 2022 — As wireless customers seek assistance from phone, store and website representatives, they are experiencing the negative effects of ongoing staff turnover. Longer wait times ...