From lack of human help to chatbots that send you in circles, dealing with a bank can be frustrating – but you can fight back ...

Poor customer service by some Barbadians is among the areas flagged by visitors in an exit survey, says chief executive ...

I have lost count of the number of people I have met in Malaysia who had experienced poor customer service after buying a defective item. Regardless of whether it’s a washing machine ...

Energy and broadband customers lost an estimated £298 million and 27.3 million hours to poor customer service in a year, watchdog Which? has estimated. Around 8.9 million energy consumers and 9.2 ...

A positive customer service experience can turn a frustrating situation into a moment of brand loyalty, while a poor one can erode trust and damage the relationship. Understanding what counts as ...

A reader turned to our Money team for help after being frustrated by the poor customer service she received. Were we able to ...

Poor customer service, high fees, and inconvenient digital banking platforms are the top reasons Kenyans are switching banks, according to the 2024 Banking Customer Satisfaction Survey released by ...