Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

Poor Customer Service Threatens $4.7 Trillion in Annual Revenue Globally as Companies Struggle to Retain Staff Share 80% of customers say they have had poor customer experience and 43% said ...

Long lines and uninformed sales staff are among the main customer service complaints. ... Survey: Poor Customer Service Common, Expensive. May 21, 2007 4:00 PM ET. Heard on All Things Considered. By .

Drawing from my experience as a hotel executive, here are five key areas that companies can focus on to improve their customer service by embracing the principles of hospitality. 1. Foster a ...

Do you feel like you’re getting really bad customer service? You’re not alone. That's according to a new report called the American Customer Satisfaction Index. And it’s fallen dramatically ...

3. Rally Your Team And Create A Buzz. Assess the exact reasons customer service is below par and address them systematically. Don’t make it any individual’s or department’s fault.