Poor Customer Service Threatens $4.7 Trillion in Annual Revenue Globally as Companies Struggle to Retain Staff Share 80% of customers say they have had poor customer experience and 43% said ...

Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

To determine which hotels had the worst customer service, Planetware sorted through millions of TripAdvisor reviews in each city with the worst hotels and found all negative mentions of staff and ...

Long lines and uninformed sales staff are among the main customer service complaints. ... Survey: Poor Customer Service Common, Expensive. May 21, 2007 4:00 PM ET. Heard on All Things Considered. By .

3. Rally Your Team And Create A Buzz. Assess the exact reasons customer service is below par and address them systematically. Don’t make it any individual’s or department’s fault.

Drawing from my experience as a hotel executive, here are five key areas that companies can focus on to improve their customer service by embracing the principles of hospitality. 1. Foster a ...